Need help before checkout? Has your package not arrived after more than 20 minutes? Ask our community or staff on Discord. For payment-related issues, please open a support ticket.

You can also contact us by e-mail: support@mineruby.org

All payments are final and non-refundable. Attempting a chargeback or opening a PayPal dispute may result in a permanent and irreversible ban from all MineRuby servers.

Purchases are usually delivered within 1-20 minutes. If your package has not arrived after this time, please open a support ticket on Discord and provide proof of purchase.